FAQ

What types of products does SWFL SCENTS offer?

SWFL SCENTS specializes in a luxurious selection of waterless diffusers and sophisticated fragrances. Our products are designed to enhance your living space, creating a serene atmosphere while promoting well-being through unique scent blends inspired by nature and high-end resorts.

How do I use the waterless diffusers?

Using our waterless diffusers is straightforward. Simply insert the fragrance oil into the diffuser, turn it on, and allow it to disperse the scent throughout your space. Each diffuser comes with specific instructions to ensure optimal performance and longevity.

Are the fragrances safe for my home and loved ones?

Yes, our fragrances are formulated to be safe for use in your home. We prioritize the health and well-being of our customers, ensuring that our products are free from harmful chemicals and are suitable for all living environments.

What is the return policy for diffusers and fragrance oils?

SWFL SCENTS has a 14-day return policy for diffusers and fragrance oils. Items must be unused and in their original packaging. Please note that a 20% restocking fee applies to returned diffusers, and shipping costs are non-refundable. For fragrance oils, they must remain sealed and unopened to qualify for a return.

How long does shipping take?

Shipping times vary based on location but typically range from 1 to 2 business days after processing. Please allow 2 business days for order processing. Note that all shipments containing a diffuser will require a signature upon delivery.

What should I do if my order arrives damaged?

If your order arrives damaged or defective, please inspect the item immediately and contact us at info@swflscents.com. We will evaluate the issue and work to resolve it promptly.

Can I exchange an item?

The fastest way to exchange an item is to return the original product and place a new order for the desired item. Please refer to our return policy for more details on the return process.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including opened fragrance oils, used diffusers, and sale items. If you have questions about a specific item, please contact us for clarification.

How can I contact customer service?

You can reach our customer service team via email at info@swflscents.com. We are here to assist you with any inquiries or concerns you may have regarding our products or policies.

 

Are SWFL SCENTS products safe to use?

Absolutely! Our products meet the highest industry safety standards:

Key Safety Features

• IFRA and RIFM compliant
• Paraben-free
• Vegan
• Cruelty-free
• Phthalate-free
• Petroleum-free

Regulatory Compliance

Our products are manufactured in accordance with the Toxic Substances Control Act (TSCA).

 

Do you offer HVAC diffuser installation services?

Yes, we provide installation services for private and commercial scenting systems in South Florida through our expert team.

Alternative Installation Options

Alternatively, you can choose to:

• Self-install with guidance from our Technical Support team (typically takes under an hour)
• Hire an HVAC technician, and we'll provide support and guidance.

Support Guarantee

Our experienced Technical Support professionals ensure a seamless installation process, whether you DIY or work with a contractor. Contact us for more information!

Do you offer monthly programs?

Yes, we do! Choose from:

Our Monthly Options

• Diffuser Installment Programs: Spread the cost over monthly payments
• Automatic Oil Plans: Receive your favorite scents monthly, hassle-free!
• Enjoy convenient, worry-free scenting with our flexible monthly programs!

 

What are theBenefits of Home and Business Scenting?

Home and business scenting offers numerous advantages beyond just fragrance.

Elevate Your Space

Scenting:

• Complements interior design, enhancing ambiance
• Adds depth and character to your environment
• Transforms spaces into inviting, relaxing oases

Therapeutic Benefits

With SWFL SCENTS:

• Therapeutic-grade essential oil blends ensure maximum health benefits
• Experience improved well-being through carefully crafted scents
• Discover the power of scenting in elevating your home and business environments!

 

Are the oils safe for Pet, Children and Art Work?

Yes!

Our cold air diffusion technology ensures:

• No residue or mess
• Safe usage around:
• Pets
• Children
• Artwork
• Sensitive equipment
• Furniture

Peace of Mind

Enjoy SWFL SCENTS safe and gentle scenting solutions!

 

 Compatible Oils or Generic Oils?

For optimal performance and warranty validity, use SWFL SCENTS fragrance oils exclusively with SWFL SCENTS diffusers.

Why?

Our oils:

• Feature precise viscosity for ideal scent distribution
• Protect internal diffuser components from damage

Warranty Information

Using generic oils will:

• Void your diffuser's warranty

Ensure seamless functionality and maintain your warranty by choosing SWFL SCENTS fragrance oils!

 

How long do the oils last?

Approximately 1 month (based on 8 hours/day usage)

Factors Affecting Longevity

Actual duration may vary depending on:

• Chosen on/off times
• Usage patterns

Recommended Usage

For optimal performance and longest oil life:

• Use recommended settings (8 hours/day)

 

Will the HVAC Diffuser harm my A/C unit or void its warranty?

HVAC Diffuser Safety 

No! Our diffusers:

• Connect directly to ductwork, bypassing the A/C unit
• Harmlessly integrate with existing systems
• Disperse fragrance in nano-particle form, ensuring:

Safe and Efficient Operation

• No damage to ductwork or A/C units
• No impact on warranty validity
• Seamless integration with your HVAC system

Peace of Mind

Enjoy safe, efficient, and worry-free scenting with our HVAC Diffusers!